Problem Solving in the Workplace

This Problem Solving in the Workplace E-Learning course equips supervisors and managers with essential problem-solving skills necessary for smooth operations. Designed as an introductory course, it’s ideal for both novice leaders and seasoned managers seeking skill enhancement.

Covering a spectrum of workplace challenges, the course delves into recognizing, managing, and resolving issues within three core domains: people, tasks, and resources. Participants will learn to identify and address common workplace dilemmas, including personality clashes, inappropriate behaviour, communication breakdowns, and resource shortages.

Key topics include understanding the Equality Act 2010 to combat discrimination, addressing time wastage due to individual actions or inefficient work systems, and tackling resource shortages through effective management strategies.

The course also explores conflict resolution techniques such as arbitration, negotiation, compromise, conciliation, and mediation, emphasising their positive impact on workplace dynamics.